Customer Support Specialist

3 days ago

Calamba, Calabarzon, Philippines beBeeComplaints Full time $50,000 - $70,000

The Opportunity

We are seeking a highly skilled and empathetic specialist to join our support team. This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued.

In the last two years, we've grown from zero to multi-figure revenue and now need a driven specialist to take our customer experience to the next level.

So, What Should You Expect?

  • One of the fastest-growing and most innovative DTC brands in the world.
  • A highly experienced founders team with over $700M+ in collective experience.
  • A self-improvement-driven culture of top A-players in their respective fields.
  • A great work environment where we perform and have a good time.
  • A micromanagement-free work environment.

Job Responsibilities:

  • De-escalate and Resolve: Act as the primary point of contact for high-priority customer complaints, disputes, and sensitive issues, primarily via phone.
  • Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish.
  • Stakeholder Management: Coordinate with multiple internal stakeholders to gather information and ensure timely resolutions.
  • Documentation & Reporting: Meticulously document all customer interactions and resolutions in Zendesk.
  • Feedback Loop: Provide clear feedback to improve processes and prevent future complaints.

Core Skills and Competencies:

  • Exceptional verbal and written communication skills in English.
  • Emotional Intelligence and Empathy.
  • Critical Thinking and Problem-Solving Mindset.
  • Zendesk and Telephony System Proficiency.

Your Experience:

  • 2+ years in a similar customer support role, with a focus on handling escalated complaints.
  • Proven track record of de-escalating angry or frustrated customers and driving issues to resolution.
  • Proficiency with Zendesk and modern telephony systems is required.
  • Prior experience in the US e-commerce market is preferred.
  • Outstanding command of the English language is required.

Hiring Process:

  • Round 1: Review and evaluate your application.
  • Round 2: Invite to a 45-minute 'Discovery Call'.
  • Round 3: Practical Assessment.
  • Round 4: Meet the Team.

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