Customer Service Director

4 weeks ago


Davao City, Davao, Philippines Apollo Technologies, Inc. Full time
Customer Service Manager

At Apollo Technologies, Inc., we are seeking a highly skilled and experienced Customer Service Manager to lead our customer service team. The ideal candidate will have a strong background in customer service, leadership, and communication.

Key Responsibilities:
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Lead and motivate a team of customer service representatives to deliver excellent customer service.
  • Collaborate with other departments to ensure seamless customer service delivery.
  • Analyze customer service data and metrics to identify areas for improvement.
  • Develop and maintain relationships with customers and team members.
Requirements:
  • Bachelor's degree in business, management, or a related field.
  • 5 years of experience in customer service or related roles.
  • Experience in the BPO industry or Telecommunications industry is required.
Work Environment:

Full-time position with an 8-hour shift, Monday to Friday. Ability to commute or relocate to Davao City is required.



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