Operations Director

6 hours ago


Davao City, Davao, Philippines TalentSync Training and Developement Full time

We are committed to fostering a culture of growth, development, and work-life balance at TalentSync Training and Development. As an Operations Director in our dynamic team, you will lead and motivate administrative professionals while working from home. This exciting role offers the flexibility to thrive in a supportive and collaborative environment.

Key Responsibilities
  • Monitor team performance and oversee day-to-day operations.
  • Maintain an in-depth knowledge of accounts.
  • Provide feedback and coaching to Virtual Assistants.
  • Drive performance, motivate teamwork, and recognize high achievements.
  • Communicate relevant information to the team on time.
  • Conduct up-training on processes and policies as needed.
  • Monitor and evaluate phone calls and emails for quality assurance.

You will be responsible for providing weekly or bi-weekly performance coaching, conducting employee performance reviews with Ops Managers, and analyzing team performance reports. We value your leadership skills and ability to foster a positive work environment.

Requirements
  • Reside in Davao City.
  • Hold a Bachelor's Degree from an accredited university.
  • Have at least 2 years of people leadership experience with teams of 20-30 associates.
  • Speak fluent English.
  • Have customer service, sales, or collections experience.
  • Possess Six Sigma Certifications (White Belt to Black Belt) or Project Management Skills.

EQUIPMENT REQUIREMENT: You must have a dedicated internet connection with a minimum speed of 50Mbps download and upload from a reliable provider like PLDT, Sky, Globe, or Converge. The internet device should be LAN capable, and you should have a dedicated workspace or office-like room at home.

What We Offer
  • A competitive salary range of ₱50,000-₱60,000.
  • A sign-on bonus of up to ₱100,000.
  • Premium equipment provided, including UPS for outages and desktops.
  • An internet allowance and rice allowance.
  • Government-mandated and HMO benefits.
  • A Medical Spending Account.
  • Life and Personal Accident Insurance.
  • An Employee Assistance Program.
  • Paid annual vacation and sick leaves.
  • Other leave credits.

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