Customer Service Director

2 days ago


Davao City, Davao, Philippines Apollo Technologies, Inc. Full time
Customer Service Manager

At Apollo Technologies, Inc., we are seeking a highly skilled and experienced Customer Service Manager to lead our customer service team. The ideal candidate will have a strong background in customer service, leadership, and communication.

Key Responsibilities:
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Lead and motivate a team of customer service representatives to deliver exceptional customer service.
  • Analyze customer service data and metrics to identify areas for improvement.
  • Collaborate with other departments to ensure seamless customer service delivery.
  • Stay up-to-date with industry trends and best practices in customer service.
Requirements:
  • Bachelor's degree in business, management, or a related field.
  • 5+ years of experience in customer service or related roles.
  • Strong leadership and management skills.
  • Excellent written and verbal communication skills.
  • Ability to analyze data and identify areas for improvement.
  • Experience in the BPO industry or telecommunications industry is required.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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