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Problem Prevention Analyst

2 weeks ago


Manila, National Capital Region, Philippines PJ Lhuillier Group of Companies Full time

We are seeking a highly motivated Problem Prevention Analyst to join our team. In this role, you will play a key part in preventing IT-related problems and minimizing their impact on business operations.

Main Responsibilities:

  1. Develop and implement proactive problem prevention strategies to minimize downtime and optimize business continuity
  2. Work closely with technical teams to diagnose and resolve complex issues
  3. Collaborate with stakeholders to ensure effective communication during incidents
  4. Analyze incident trends to identify areas for process improvement
  5. Provide recommendations for enhancements to our problem prevention processes

Requirements:

  • Bachelor's degree in IT, Computer Science, or a related field
  • ITILv4 certification (desired but not required)
  • Proven experience in similar roles with a focus on problem prevention and process improvement
  • Strong analytical and problem-solving skills, with excellent communication and interpersonal skills

We are committed to fostering a culture of inclusivity, respect, and support in our workplace.