Problem Prevention Manager

4 days ago


Manila, National Capital Region, Philippines AIA Philippines Full time
About the Role

We are seeking a highly motivated and experienced Problem Prevention Manager to join our IT service management team at AIA Philippines. As a key member of our team, you will be responsible for identifying and addressing the root causes of recurring incidents and implementing proactive measures to prevent their occurrence.

Main Responsibilities:
  • Develop and implement strategies to improve the efficiency and effectiveness of our IT service management processes.
  • Identify and analyze the root causes of recurring incidents and develop recommendations for improvement.
  • Collaborate with cross-functional teams to drive process improvements and ensure alignment with industry best practices.
  • Provide technical guidance and support to teams to ensure successful delivery of projects and initiatives.
Requirements:
  • 6+ years of relevant experience in managing large enterprise technology.
  • Proven experience in ITIL, COBIT, Sigma, and Prince or other certification.
  • Sound understanding of IT operating model design and best practices.
  • Ability to demonstrate independent leadership, judgment, and decision-making.
  • Excellent analytical and communication skills to understand business context; and inquire, counsel, and present solutions in an understandable and simple manner.


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