Technical Problem Solver

About OpenTextWe're a global leader in information management, dedicated to fostering innovation, creativity, and collaboration. Our corporate culture recognizes 'People First' and supports employees in developing their careers and lives.Your OpportunitiesThis role offers you the chance to partner with highly regarded companies, tackle complex issues, and...

About the Role:We are looking for a talented Technical Support Specialist to join our team at SupportNinja.This role involves providing technical support to customers through various channels, including phone, email, and chat.The successful candidate will be responsible for identifying and troubleshooting technical issues related to software products or...

Maintain a strong professional network within the marketing and communications industry by developing and maintaining lasting relationships with key stakeholders.About the JobDesign innovative solutions to meet the needs of multinational brands and clients.Drive business growth through the development of actionable insights and strategic...

We are seeking an experienced Senior Graphic Designer to lead our retail design team at Indicia Worldwide.The ideal candidate will have a strong portfolio showcasing their skills in 3D retail structure design and video editing, as well as excellent communication and presentation skills.**Job Description:**Create high-quality retail structures, POP/POS...

Key Responsibilities: Oversight of Quality Management and Technical and Professional Services procedures governing client CAREs in the corporate HEAT system Participation with TaPS technical teams to ensure incident and problem management service levels are met Coordination of tasks with the Quality Management Team to ensure incident and problem recording,...

About YouWe are looking for an exceptional individual who possesses a unique blend of technical expertise, leadership skills, and a passion for driving innovation and improvement.You Will Be:A leader who can drive the implementation of SRE best practices across the organization.An innovator who can develop and implement automation tools and processes to...

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.STT GDC Philippines is a joint venture between Globe, Ayala and STT GDC. ST Telemedia Global Data Centres is one of the fastest-growing data centre...

The role of the Technical Solutions Specialist is to empower ClickUp's Sales organization by designing and building configured demo environments that support demos, product expertise, and collaboration with stakeholders. The ideal candidate has a deep understanding of collaborative work management systems, can build solutions in ClickUp, and thrive in a...

Incident ManagementLead the incident management process to ensure timely detection, recording, categorization and resolution of incidents.Coordinate and prioritize incidents to meet SLAs, minimizing downtime and business impact.Ensure proper communication with stakeholders regarding incident status and resolution progress.Provide post-incident reviews to...

At Cloudstaff Philippines Inc., we are currently hiring a Problem Resolution Specialist to join our team. The successful candidate will possess a strong background in IT, excellent analytical skills, and the ability to communicate effectively.Job Description:Facilitate discussions and propose alternative approaches to resolve escalated cases, recurring...

Are you an outcome-driven problem solver? Do you enjoy working on transformation projects for global clients? Do you thrive in an inclusive, collaborative environment where your expertise makes a real difference?If so, join a dynamic Strategy and Consulting team where your skills can drive impactful projects and unlock new opportunities.Your Main...

Explore an Exciting Career OpportunityAre you an outcome-driven problem solver? Do you enjoy working on transformation projects for global clients? Do you thrive in an inclusive, collaborative environment where your expertise makes a real difference?If so, join a dynamic Strategy and Consulting team where your skills can drive impactful projects and unlock...

About the RoleWe are seeking a highly motivated and experienced Problem Prevention Manager to join our IT service management team at AIA Philippines. As a key member of our team, you will be responsible for identifying and addressing the root causes of recurring incidents and implementing proactive measures to prevent their occurrence.Main...

Wealth Platform Technical Business AnalystExplore an Exciting Career OpportunityAre you an outcome-driven problem solver? Do you enjoy working on transformation projects for global clients? Do you thrive in an inclusive, collaborative environment where your expertise makes a real difference?If so, join a dynamic Strategy and Consulting team where your skills...

The primary objective of the Manager – IT Service Management is to ensure the smooth & continuous end-to-end operation of Incident and Problem Management processes across AIA. By effectively managing each of the IT service management functions, the incumbent will contribute to maintaining high levels of service availability, minimizing disruptions to...

Explore an Exciting Career OpportunityAre you an outcome-driven problem solver? Do you enjoy working on transformation projects for global clients? Do you thrive in an inclusive, collaborative environment where your expertise makes a real difference?If so, join a dynamic Strategy and Consulting team where your skills can drive impactful projects and unlock...

Key ResponsibilitiesRespond to customer inquiries in a timely and professional manner via phone, email, or chatbot.Analyze customer needs and refer complex issues to technical or specialized teams as required.Maintain accurate records of customer interactions using our CRM system.To succeed in this role, you will need to be an effective communicator, a...

About the TeamIn this role, you will partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization. You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving...

Required Skills and QualificationsStrong Technical Skills: Knowledge of HVR, SQL, and Python.Communication Skills: Good command of English – both spoken and written skills at least at B2 level.Availability: Willing to work either ASIA, EMEA, or NALA shift or on a shifting basis.

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients through various communication channels, including phone, email, and chat. You will troubleshoot basic technical issues, build strong relationships with...