Risk Management Professional

7 days ago

Manila, National Capital Region, Philippines General Motors of Canada Full time

Risk Management Professional - Fraud Prevention

We're looking for a highly skilled individual to join our team as a Risk Management Professional - Fraud Prevention. In this role, you will be responsible for assessing and mitigating potential revenue leakage and fraudulent activities in OnStar services and Global Connected Customer (GCC) organization.

The GBS Fraud, Loss Prevention and Compliance Team oversees multiple locations globally, including 3rd party provider call center sites. As a Risk Management Professional, you will work closely with the team to identify potential risks and develop strategies to prevent them.

Key Responsibilities

  • Conduct daily transactions workload review to ensure alignment with agreed service levels.
  • Implement controls to ensure productivity targets and service level requirements are achieved.
  • Identify and mitigate potential losses.
  • Monitor suspicious account activity and cases creating loss exposure.
  • Conduct analysis on fraudulent customer/advisor behaviors and present findings to management.
  • Develop and maintain standard operating procedures.
  • Participate in special projects and assigned duties.
  • Process OnStar member subscriptions within agreed service levels.
  • Investigate credit card chargeback cases.
  • Maintain confidentiality of all customer information.
  • Collaborate with the Team Leader and Members to identify issues.
  • Support GBS and GCCX transformation activities.
  • Develop plans to address potential problems and take ownership of issues.
  • Investigate and resolve customer billing issues and disputes.
  • Audit customer transactions for fraudulent activities.
  • Verify adjustments, refunds, and revenue leakage.
  • Resolve customer issues within existing service level agreements.
  • Interact with customers and banks to validate information.
  • Communicate new fraud scenarios, process gaps, and improvements.
  • Participate in investigation plans and analyze evidence.

Your Skills & Abilities

  • Bachelor's degree in Business, Finance, or related field.
  • Strong Microsoft Office skills, specifically Excel, Word, and PowerPoint.
  • Excellent verbal and written communication skills.
  • Fundamental understanding of credit card industry, regulatory compliance, revenue management, and call center processes.
  • Knowledge of fraud, audit, business investigations, revenue management, chargebacks, US entities, and credit cards is advantageous.
  • 2-4 years' experience in operations audit or fraud detection and investigation.
  • Ability to speak and write Portuguese or Spanish is beneficial.

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