Office Coordinator

2 days ago


Cainta, Calabarzon, Philippines beBeeOfficeCoordinator Full time $1,100 - $1,500
Job Title: Office Coordinator

We are seeking a highly skilled and organized individual to join our team as an Office Coordinator. This role involves coordinating all aspects of vendor and homeowner follow-up to ensure timely and continual progress on every maintenance request.

Key Responsibilities:
  • Coordinate work orders with vendors, managers, and homeowners via tickets, phone, and emails.
  • Elevate work orders to senior managers for status or for additional information.
  • Engage in challenging conversations with homeowners or vendors and de-escalate if necessary.
  • Review work orders meticulously to rectify any errors and ensure the correct steps are being taken.
  • Ran work order reports.
  • Process incoming email work order updates from managers, vendors, and homeowners.
  • Contribute to ongoing maintenance and updates to our department policies/procedural manuals (SOPs), including profiles.
Requirements:
  • A High School diploma is required.
  • At least 3 years of experience working in a BPO / call center setting.
  • Possess strong verbal and writing skills.
  • Familiarity with remote work environments.
  • A dedicated workstation at home is mandatory.
  • A minimum typing speed of 30 words per minute is expected.
  • Experience in Property Management is a plus.
  • Familiarity with using Zendesk is preferred.

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