
Client Service Specialist
3 days ago
We are dedicated to empowering individuals to excel in their careers and communities. Our expertise spans across various industries.
About the Role:
This pivotal role manages client communications, compliance deadlines, and workflow tracking for Australian accounting firm clients.
Key Responsibilities:
- Ensure seamless onboarding and compliance documentation with attention to detail.
- Efficiently track jobs and lodgements in practice management software.
- Proactively communicate with clients through reminders, follow-ups, and updates.
- Monitor WIP and billing status, effectively liaising with Australian accountants.
- Handle ASIC corporate secretarial work, including annual review reminders and digital lodgements.
- Support client service activities such as newsletters and webinar coordination.
- Coordinate workflow across admin teams and Australian teams seamlessly.
Requirements & Experience:
- Minimum 2-5 years of experience in or supporting an Australian accounting firm.
- Strong understanding of compliance requirements and client service processes.
- Proficiency in Australian practice management and corporate secretarial systems.
- Excellent English communication skills (written and verbal).
This is a great opportunity to grow your career in client services
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