Senior Client Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeSupport Full time ₱45,000 - ₱50,000
Job Description:

We are seeking a highly skilled and experienced Senior Client Support Specialist to join our team. This role will be responsible for delivering exceptional customer service and technical support to partners and internal users, helping them resolve challenges and maximize their experience with our proprietary software.

The ideal candidate will have at least 5+ years of relevant support experience, preferably in a SaaS company, and possess strong verbal and written English communication skills. They will also have proficiency in both Microsoft and Google applications, as well as basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva.

Required Skills and Qualifications:
  • Exceptional Communicator: Strong verbal and written English communication skills, enhanced by AI and grammar-check tools.
  • Customer-Centric: Passionate about delivering outstanding experiences and building trust with partners.
  • Problem-Solver: Skilled at troubleshooting and supporting users with a process-driven approach.
  • Growth-Minded: Curious, eager to learn, and adaptable to evolving systems and processes.
  • Service-Oriented: Knowledgeable about SLAs and tiered ticketing models, ensuring timely and efficient resolutions.
Benefits:
  • Permanent Work-from-Home Setup
  • Company Equipment Provided
  • HMO Coverage
  • PTO Credits and Service Incentive Leaves
  • Major Spring and Winter Company Live Events
  • Monthly Employee Appreciation Virtual Events
  • Company-Provided Career Skills Training Courses
What We Offer:
  • A Chance to Make a Meaningful Impact
  • A Collaborative and Dynamic Work Environment
  • Ongoing Opportunities for Growth and Development

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