Help Desk Specialist

2 days ago

Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱600,000 - ₱1,000,000
Job Overview

This is a role for skilled and customer-focused professionals to provide technical assistance and troubleshooting support for clients across various industries.

The ideal candidate will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

  • Main Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance

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