Help Desk Professional

2 days ago

Batangas, Calabarzon, Philippines beBeeSupport Full time ₱600,000 - ₱1,200,000

Job Title

Customer Support Specialist

We are seeking a Customer Support Specialist to provide exceptional customer assistance and deliver innovative solutions.

Key Responsibilities:
  • Communicate with customers to resolve queries within set SLAs.
  • Escalate complex issues and collaborate with internal teams to investigate and find resolutions.
  • Develop in-depth knowledge of our B2C products, systems, and processes to prioritize customer satisfaction.
  • Identify trends and escalate concerns to continuously improve the customer experience.
Essential Skills and Qualifications:
  • Experience working in customer support environment.
  • Excellent communication skills, strong decision-making abilities, and a willingness to take ownership of tasks.
  • Self-motivated, organized, and analytical, with strong interpersonal skills to communicate with stakeholders.
  • Ability to work independently and as part of a team in a fast-paced environment.
Desired Skills and Experience:
  • Familiarity with general operations in financial services or FinTech.
  • Working knowledge of CRM systems.
  • Understanding of KYC and AML regulations.

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