Help Desk Specialist

2 days ago

Batangas, Calabarzon, Philippines beBeeSupport Full time ₱6,000 - ₱7,200
Remote Technical Support Role

We are seeking an experienced and skilled technical support specialist to join our team. As a key member of our remote support team, you will be responsible for delivering exceptional customer service by resolving technical issues efficiently and effectively.

Your primary responsibilities will include:

  • Managing and updating support tickets for efficient tracking.
  • Troubleshooting technical issues and documenting resolution steps.
  • Communicating effectively with customers to address their needs.
  • Contributing to the creation and improvement of knowledge base materials.
  • Staying up-to-date with company tools and services.

To succeed in this role, you will need:

  • Technical support experience, preferably in a remote setting.
  • Strong written and verbal communication skills.
  • Familiarity with CRM systems and Google/Microsoft Suite.
  • A reliable internet connection and ability to work independently.

This is a full-time remote position that offers opportunities for growth and professional development. If you possess the required skills and qualities, please apply to learn more about this exciting opportunity.

Key Responsibilities:

• Manage and update support tickets for efficient tracking.

• Troubleshoot technical issues and document resolution steps.

• Communicate effectively with customers to address their needs.

• Contribute to creating and improving knowledge base materials.

• Stay up-to-date with company tools and services.

Requirements:

• Experience in technical support, preferably remote.

• Strong written/verbal communication and troubleshooting skills.

• Familiarity with Google Suite, Microsoft Suite, and CRM systems.

• Attention to detail, problem-solving abilities, and a team-player mindset.

Benefits:

Work from home

Paid time off

Opportunities for growth and promotion

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