Help Desk Specialist

2 days ago

Batangas, Calabarzon, Philippines beBeeExceptional Full time ₱2,700,000 - ₱4,100,000
Technical Support Role

We are seeking a skilled and passionate individual to join our team as a Technical Support Advocate. This role provides hands-on technical troubleshooting, feature explanation, and best practice guidance for our product.

The ideal candidate will have excellent communication skills, be analytical, and attentive to details with the ability to thrive in a dynamic environment.

As a Technical Support Advocate, you will provide technical support via phone, email, and chat, respond promptly to inquiries in line with SLAs, diagnose and resolve technical issues efficiently, and escalate complex issues appropriately.

Additionally, you will stay updated with evolving technologies and process changes, participate in training to enhance skills, share knowledge with the team and assist in onboarding new members, deeply understand our products and services, and ensure customer satisfaction through prompt responses.

This is an exceptional opportunity to work with a talented team, drive growth, and contribute to delivering world-class client experiences.

  • Provide technical support via phone, email, and chat.
  • Respond promptly to inquiries in line with SLAs.
  • Diagnose and resolve technical issues efficiently.
  • Escalate complex issues appropriately.
  • Stay updated with evolving technologies and process changes.
  • Participate in training to enhance skills.
  • Share knowledge with the team and assist in onboarding new members.
  • Deeply understand our products and services.
  • Ensure customer satisfaction through prompt responses.

Requirements include at least 3 years of technical support experience, supporting customers via email and chat, basic knowledge of web and mobile applications, experience with SaaS products, passion for creating exceptional customer experiences, and ability to thrive in a dynamic environment.

Metrics-driven individuals with high-volume interaction handling skills, strong conflict resolution and communication skills, creative problem-solving abilities, good judgment and empathy, and proactive with minimal supervision are highly sought after.

Plus Requirements include support team initiatives and projects, identifying opportunities for contribution and growth, gathering and sharing customer insights for continuous improvement, experience working remotely with little supervision, knowledge of SQL and databases, experience with log-monitoring tools like Datadog, and proficiency in English (written and spoken).

At Boldr we value authenticity, curiosity, dynamism, ambitious vision, and operational excellence.

Our core values guide our actions and decisions every day.

About You
  • You are curious and authentic, embodying boldness.
  • An analytical thinker attentive to details.
  • Passionate about client satisfaction.

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