Customer Experience Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱6,000,000 - ₱8,000,000

Job Overview


As a member of our global talent expansion team, you will play a key role in revolutionizing the way businesses operate. We are seeking a highly skilled and dedicated individual to join our mission and help us shape the future of work.


Key Responsibilities
  • Act as the primary point of contact for customer inquiries via phone, email, and online platforms.
  • Provide product information, quotations, and order status updates to customers.
  • Assist customers with technical queries and escalate complex issues when necessary.
  • Coordinate with production, logistics, and sales teams to ensure customer requirements are met.
  • Manage customer complaints in a professional and timely manner, ensuring resolution and satisfaction.
  • Enter sales orders, invoices, and customer information into internal systems accurately.
  • Maintain up-to-date records of customer accounts and order history.
  • Prepare reports, spreadsheets, and documentation as required.
  • Support inventory and logistics data entry, ensuring correct product and delivery information.
  • Assist with filing, document management, and other administrative tasks.

Required Qualifications
  • Minimum 2 years of previous experience in customer support, order processing, or data entry (preferably in manufacturing, building materials, or glass industry).
  • Strong communication skills with a professional phone and email manner.
  • High attention to detail with excellent data entry accuracy.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP/CRM systems is highly desirable.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.

Benefits
  • Competitive salary and benefits package.
  • Opportunity to shape the HR function of a rapidly growing organization.
  • Work closely with a team of industry leaders who have successfully scaled businesses in the past.
  • Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat.

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