Global Technical Support Team Manager

Assima is a global leader in digital adoption, training, and performance support solutions tailored for the world's largest enterprises. With our patented technology, we empower 15 of the top 20 banks, leading hospital networks, and major international organizations to streamline software adoption and improve user productivity. We are currently building the...

IT Support SpecialistThis role involves providing technical assistance to employees worldwide.The primary goal is to offer timely and effective solutions for computer and application issues, acting as the first point of contact for IT support.The ideal candidate will manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and...

Job Description:This role is for an IT Engineer 1 to join our global technical team. The department's main objective is to provide employees with the necessary technical support and resources.The customers of this role are employees, and it works cross-functionally with the global technical team and the finance team. This role focuses on providing Tier 1 and...

Role OverviewThis key role is integral to our team, providing 24/7 technical support for transaction initiation and reporting to clients globally. You will collaborate closely with a global team, handling inquiries from various clients and internal partners across multiple products and services.Job SummaryThe Technology Support Specialist plays a vital role...

Job OverviewThe Technical Support Specialist will provide critical technical support to clients via phone, email, and web sessions. This role involves managing daily requests or reported issues in our bug tracking system and collaborating with cross-functional teams to execute client requests.Key Responsibilities:Customer Support: Act as the first point of...

Job OverviewA Senior Technical Support Specialist is required to provide advanced technical support for global customers on MDM/UEM platforms. This role involves troubleshooting and resolving complex technical issues, escalating and collaborating with cross-functional teams, developing knowledge base articles, mentoring junior engineers, and handling...

Job ProfileWe are looking for a skilled Support Professional to deliver exceptional customer service. As the first point of contact, you will handle inquiries and resolve issues promptly.Provide timely assistance via various channels such as chat, email, and phone calls.Manage and resolve support tickets from initiation to closure.Escalate complex cases to...

Job OpportunityWe are seeking an advanced technical support specialist to join our corporate IT team and support our global user base.About the Role:This position involves providing in-depth technical assistance, troubleshooting escalated issues, and ensuring operational continuity across systems, hardware, and software platforms.Key Responsibilities:•...

Job OverviewWe are seeking a highly skilled and experienced Technical Support Team Lead to join our team. This role involves providing exceptional customer support, managing a team of technical experts, and driving business growth.

This is a leadership role in our organization, requiring an individual who can effectively manage and direct a team of Technical Support Representatives. The successful candidate will be responsible for leading by example, providing quality feedback to direct reports, and collaborating with internal teams to improve customer experience.