Global Technical Integration Lead

The primary purpose of this role is to lead and coordinate all technical aspects of partner and customer integrations, ensuring seamless connectivity between our platforms and global business partners, carriers, and customers.

• Foster strong, collaborative relationships with stakeholders to proactively manage expectations, address concerns, and align on the scope and priorities of integration projects.
• Oversee and guide the implementation of B2B/EDI/API integration solutions, ensuring adherence to internal technical standards and business requirements.
• Coordinate integration projects across all phases, including requirements gathering, solution design, interface development, testing, deployment, and go-live support, while proactively resolving technical and operational challenges.
• Drive project delivery excellence by facilitating timely project completion and consistently achieving performance metrics.
• Continuously evaluate and optimize integration delivery by adopting new technologies and promoting automation initiatives.
• Maintain accurate up-to-date documentation for interfaces, configurations, and technical processes.
• Recruit, develop, mentor, and motivate team members to maintain high performance and engagement.
• Promote a culture of continuous improvement by fostering a learning environment and encouraging knowledge sharing across the global team.
• Provide technical guidance and mentoring to team members, supporting skills development and consistent delivery quality.
• Plan and allocate work assignments to optimize team productivity and workload balance.

Key Interactions include extensive communication with stakeholders across business units, IT teams, regional integration teams, external customers, carriers, technology vendors, and global stakeholders to ensure successful integration outcomes and alignment with global standards.

The role requires close collaboration with cross-functional teams, senior management, and external technology partners in a dynamic international logistics environment. It involves regular coordination with integration teams in other global regions to ensure consistency, knowledge sharing, and alignment of technical standards.

Qualifications for this position include systems engineering, process management, and process automation expertise. A university degree in computer science, information technology, or a related field, along with strong technical expertise in integration technologies such as EDI, API (REST/SOAP), and data mapping, is required.

Additionally, demonstrated experience in managing complex IT integration projects within the logistics, transport, or supply chain industry is necessary, along with hands-on skills in system integrations, troubleshooting, and stakeholder management. Proficiency in English with excellent communication skills is also essential.

The ideal candidate will have experience leading and mentoring technical teams, with a focus on performance and delivery quality. Proficiency in EDI message flows, standards, and data formats (e.g., EDIFACT, ANSI X12) is beneficial but not mandatory.

This role offers the opportunity to join a dynamic organization that values innovation and efficiency. As a key member of our global integration team, you will contribute to delivering exceptional services to our clients and customers worldwide.

By leading and coordinating all technical aspects of partner and customer integrations, you will play a vital role in driving integration projects that enable efficient, scalable, and secure data exchange through modern API, EDI, and related technologies.