
Help Clients Thrive as a Skilled Remote Support Specialist
1 week ago
We are seeking a skilled Remote Customer Service Agent to support customer service initiatives for a portfolio of well-known clients. The role involves assisting customers with inquiries and delivering excellent service.
This is an opportunity to contribute to high-impact projects with iconic brands. Strong proficiency in English, written and spoken, is required.
Candidates must have prior call center experience and reside within a reasonable distance from our office. You will also need:
- A high-speed internet connection
- An appropriate, quiet work environment
- High language proficiency in English
- Work-from-home experience
To be considered, please complete a full application on our careers page, including screening questions and a brief pre-employment test.
Job Responsibilities- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High-speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
We offer a competitive compensation package, including:
- HMO Coverage plus a dependent
- Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
- Dental Coverage and in-house dental assistance
- Free meals during training
- Career growth and learning
- Allowances for rice, clothing, laundry, and meals
- Performance and loyalty bonuses
- Workplace sanitation measures
- Opportunities for growth and promotion
- Employee shuttle services
- Company retreats and off-site events
- Social engagement and recognition programs
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint (offers contingent on results)
- Must be willing to submit to drug screening (offers contingent on results)
Our company culture emphasizes equality and diversity, providing a safe and inclusive work environment for all employees. We value your contributions and support your growth and development.
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