Help Clients Thrive as a Skilled Remote Support Specialist

1 week ago

Rizal, Philippines beBeeCustomer Full time ₱900,000 - ₱1,224,000
Remote Customer Service Role

We are seeking a skilled Remote Customer Service Agent to support customer service initiatives for a portfolio of well-known clients. The role involves assisting customers with inquiries and delivering excellent service.

This is an opportunity to contribute to high-impact projects with iconic brands. Strong proficiency in English, written and spoken, is required.

Candidates must have prior call center experience and reside within a reasonable distance from our office. You will also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered, please complete a full application on our careers page, including screening questions and a brief pre-employment test.

Job Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a competitive compensation package, including:

  • HMO Coverage plus a dependent
  • Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
  • Dental Coverage and in-house dental assistance
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Workplace sanitation measures
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social engagement and recognition programs
Other Requirements
  • Must be authorized to work in the country where the job is based
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint (offers contingent on results)
  • Must be willing to submit to drug screening (offers contingent on results)

Our company culture emphasizes equality and diversity, providing a safe and inclusive work environment for all employees. We value your contributions and support your growth and development.

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