Help Desk Specialist

1 week ago

Rizal, Philippines beBeeSupport Full time $18,000 - $24,000

Customer Support Role

We are seeking a dedicated and customer-focused professional to join our team as a Customer Support Specialist. This role will play a vital part in delivering exceptional support experiences for our customers, ensuring their success with our platform.

About the Job

The ideal candidate will possess excellent communication and problem-solving skills, with a passion for technology and a keen interest in exploring product intricacies. As a Support Specialist, you will work closely with internal teams to escalate and resolve customer issues effectively.

Your Responsibilities

  • Provide Expert Guidance: Demonstrate a deep understanding of our products and services to provide expert guidance to users, ensuring they achieve their goals.
  • Onboard New Customers: Facilitate the onboarding process for new customers, including account setup and implementation, ensuring seamless transitions.
  • Conduct Training Sessions: Conduct training and working sessions with customers to optimize their utilization of the Traackr platform.
  • Troubleshoot Complex Issues: Deliver timely and clear responses to users, utilizing problem-solving skills to efficiently address complex technical issues through our support interface.
  • Collaborate with Internal Teams: Work closely with internal teams (data, engineering, product) to escalate and resolve customer issues effectively.
  • Identify Recurring Issues: Identify recurring issues and gather customer feedback to contribute to product improvement, providing valuable insights.

Required Skills and Qualifications

  • Bachelor's Degree: A Bachelor's degree is required for this position.
  • Familiarity with Influencer Marketing Platforms: Familiarity with influencer marketing platforms like Instagram, TikTok, and YouTube is a plus.
  • Experience in SaaS Customer Support: 2+ years of experience in SaaS customer support, Marketing, Communications, or Client Services.
  • Exceptional Communication Skills: Exceptional written and verbal communication skills are essential for supporting clients across multiple channels.
  • Public Speaking and Presentation Skills: Demonstrated proficiency in public speaking and delivering compelling presentations.
  • Analytical Skills: Strong analytical skills, adept at using Microsoft Excel or Google Sheets.
  • Languages: Fluency in English, French, or Spanish; other languages are welcome.

Benefits


• Competitive Salary


• Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend


• Coworking Office Subscription for Collaborative Spaces


• Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents*


• Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs


• Paid Parental Leave to Support Quality Time with Your Loved Ones


• Career Development, including Internal and External Training Opportunities

*Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified occasionally.

This position is 100% remote, with the understanding that occasional in-person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager.

Traackr employs individuals in multiple US states and countries.

Posting Statement

Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics.

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