Technical Help Representative

7 days ago


Rizal, Philippines beBeeSupport Full time ₱3,000 - ₱6,000
Customer Support Specialist Job Description

We are seeking a highly skilled Customer Support Specialist to join our team. The ideal candidate will provide exceptional support to clients, ensuring a positive customer experience.

The Customer Support Specialist will be responsible for:

  • Providing prompt and efficient support to clients via phone, email, and chat software.
  • Addressing customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.
  • Collaborating with internal teams to escalate and resolve complex technical problems.
  • Identifying opportunities for process improvement and efficiency in customer support procedures.
  • Maintaining accurate and detailed records of customer interactions, technical issues, and resolutions.

The ideal candidate will have:

  • Professional English fluency.
  • Experience using Salesforce.
  • Minimum 3 years of experience in customer support.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.

This role may require occasional evening or weekend work to accommodate different time zones or meet project deadlines. If you are passionate about delivering exceptional customer support and thrive in a dynamic environment, we invite you to apply for this opportunity.



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