Help Desk Specialist

1 week ago


Rizal, Philippines beBeeTechnical Full time ₱450,000 - ₱600,000
About the Job

A Help Desk Specialist will research, diagnose, troubleshoot and resolve customer issues in a timely manner.

The position involves working with various systems, software and hardware following established procedures to escalate unresolved issues to internal departments.

Main Responsibilities
  • Technical Support – Assist customer-facing teams with training and documentation
  • L2 Phone and Email Assistance
  • Ticket Management and SLA Compliance
  • Maintenance tasks and routine system checks
  • Escalation of complex issues to L3 Technical Support
Technology Maintenance and Improvement
  • System Configuration – Requires understanding of software code and data structures
End-User Support
  • Analyze, diagnose and resolve problems for end-users and implement corrective solutions including remote troubleshooting
  • Install, configure, test and maintain end-user hardware, VoIP devices and software
  • Manage desktop tools such as Office 365 and Dropbox
  • Liaise with third-party support and vendors as necessary
Requirements
  • Candidates should have a degree in computer science or a related field
  • This is a full-time home-based position working Monday to Friday from 9am to 6pm with weekends off
  • Requires a minimum internet speed of 10 Mbps (DSL or FIBR)
  • Need a quiet workspace conducive to productive work

Bonus requirements:

  • Bonus: Knowledgeable in SSL/TLS and REST APIs
  • Bonus: Experience with MySQL and SQL syntax
  • Bonus: Background in VoIP systems and network support
  • Bonus: Familiarity with NodeJS, Python and related technologies

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