Industry Expert Senior Professional

1 week ago


Manila, National Capital Region, Philippines NTT DATA, Inc. Full time

**Company Overview**: NTT DATA, Inc. is a leading technology services company.

As a Senior Consultant, you will be responsible for providing technical expertise to our clients and driving business growth through innovative solutions.

Job Responsibilities:

  • Experience in Production Support
  • Hands-on experience with deployment tools such as JBoss, Tomcat, and Apache
  • Knowledge of monitoring tools such as Site 24x7 and Idera
  • Hands-on experience with ticketing tools (Jira / Freshdesk)
  • Experience in Incident Management, Change Management, and Problem Management
  • Hands-on experience with Windows and Linux application support and knowledge of deployment installations

Required Skills and Qualifications:

  • Prioritize workload, providing timely and accurate resolutions
  • Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs
  • Provide daily support with the resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner
  • Coordinate with the Application Development Team and ensure testing is completed and successful deployment


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