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Travel Industry Expert

2 weeks ago

Manila, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time
Role Summary

We are seeking a talented Travel Industry Expert to join our team at RCL Regional Operating Headquarters. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our guests throughout their travel experience.

  • Key Responsibilities:
  • Providing general information regarding Celebrity Cruises products and services to direct guests and/or travel partners.
  • Quoting prices and availability, including cross-selling and up-selling opportunities.
  • Servicing existing bookings, making necessary changes to reservations, processing payments, and arranging guest-specific travel preferences.
  • Analyzing guest reservations to provide recommendations on additional revenue components to enhance the cruising experience.
What We Offer
  • A dynamic and collaborative work environment.
  • The opportunity to work with a world-renowned cruise line.
  • A competitive salary and benefits package.