Customer Experience Advocate
2 weeks ago
We are seeking a Technical Support Professional to provide exceptional service and technical assistance to our customers. This role is pivotal in ensuring customers maximize their experience with our products and services.
You will be the first line of support, providing real-time assistance through tickets and calls, ensuring prompt and accurate resolutions.
- Provide technical assistance via Zendesk tickets and calls.
- Troubleshoot customer issues with empathy and clarity.
- Gain in-depth knowledge of our products, including assembly, software, hardware, printing solutions, and account management.
- Troubleshoot and resolve technical issues while escalating complex cases when necessary.
- 2-3 years of technical support experience.
- Previous experience troubleshooting hardware and software remotely is required.
- Exceptional English language written and verbal communication skills.
- Strong problem-solving skills with a customer-first mindset.
- Ability to troubleshoot technical issues in a clear, concise manner.
- Familiarity with Zendesk support ticketing systems.
- Background in photography, software, or event-related technology is a plus.
- Proactive and resourceful in identifying solutions.
- Comfortable working in a remote team environment.
- Strong attention to detail and organizational skills.
This position requires outstanding communication skills, adaptability, and the ability to work in a fast-paced environment.
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