Workforce Operations Specialist

Buwelo, an Exact Star Company, is seeking a Strategic Workforce Operations Manager to join our team.Job DescriptionThis role involves analyzing the impact of volume, Average Handling Time (AHT), and shrinkage on staffing requirements. The ideal candidate will maintain operational forecast variance to plan, advising the WFM lead on staffing needs and...

About the RoleThis is an exciting opportunity to join our dynamic Workforce Management team as a Workforce Management Specialist.As a key member of our team, you will be responsible for analyzing and optimizing intraday performance, identifying areas for improvement, and implementing solutions to enhance productivity and efficiency. You will work closely...

At Majorel, we pride ourselves on being a trusted partner for many of the world's most respected digital-born and vertical leading brands. Our workforce management experts help clients achieve their customer experience goals by providing data-driven insights and strategic recommendations. As a Workforce Manager, you will be responsible for leading a team of...

Job DescriptionThe Workforce Scheduling and Forecasting Specialist plays a key role in the success of the business unit. This is a specialized workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives.

Job OverviewMajorel is a leading provider of customer experience solutions, serving many of the world's most respected digital-born and vertical leading brands. As a Workforce Operations Supervisor, you will play a critical role in ensuring the success of our clients by providing strategic direction and guidance to our workforce operations team.Key...

**Role Summary:**This role involves working closely with the Workforce Manager to develop queue and overhead forecasts for short-term planning. The specialist will evaluate report outputs to determine contact center trends, contact volumes, contact patterns, staff productivity, attrition rates, and resource allocation for various business units.Key...

ShareJob DescriptionEmployee Recognition and RewardsGovernment Mandated BenefitsParking SpaceProfessional DevelopmentMaternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation LeaveDescriptionAnalyze the impact of volume, AHT and shrinkage on staffing requirementMaintain operational forecast variance to planAdvise on staffing needs and performance...

Job DescriptionWe are seeking a Workforce Planning Specialist to manage staffing, capacity planning, scheduling, and shrinkage analysis for optimal workforce efficiency.Key Responsibilities:Monitor and analyze real-time data to optimize staffing levels.Develop and maintain capacity plans to meet business needs.Create and adjust agent schedules to align with...

We are a global leader in content services, trust & safety, and customer experience. Our comprehensive east-to-west footprint spans 31 countries across five continents, with 60,000+ people and 60 languages. We deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. Our domain expertise includes...

Job OverviewNeksjob Philippines is seeking a highly skilled Workforce Management (WFM) professional to join our team. The successful candidate will be responsible for providing critical support to our Intraday Analysts and Operations teams.

Aboitiz Power seeks an Industrial Operations Specialist to join its team. This role is responsible for the operation and maintenance services, development, execution, inspection, supervision, and coordination of all technical aspects of work.Responsibilities:Ensure safe, quality, and on-time delivery of work objectivesMaintain and improve technical processes...

BPO: WFM - MIS Specialist / Real-time Analyst (RTA)The primary function of this role is to oversee the analysis, management, and reporting of data from various sources to inform strategic decision-making processes.This position involves developing and maintaining information systems, ensuring data accuracy, and generating detailed reports to support...

About the Role: As a Workforce Planning Strategist at MCI, you will be responsible for forecasting future workforce needs and identifying potential gaps or surpluses in talent. You will analyze historical workforce data to identify trends and patterns, assess current workforce capabilities, and collaborate with departmental managers to forecast future...

JOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate...

About MajorelMajorel Philippines Corp. is an Equal Opportunity Employer that believes in providing equal employment opportunity to all qualified employees and applicants. We are committed to fostering a diverse and inclusive work environment that promotes creativity, innovation, and growth.Workforce Operations Supervisor RoleThe Workforce Operations...

Full-TimeJob Title: Workforce PlanningJob Type: Full-TimeLocation: Angeles City, PhilippinesMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...

JOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

Tech Mahindra is seeking a highly skilled Workforce Optimization Specialist to enhance our operational performance in call centers.About the JobThis role involves developing and executing strategies to optimize workforce management, ensuring that staffing aligns with forecasted demand and business objectives.ResponsibilitiesAnalyze historical data, trends,...

**Job Title:** Workforce Real-Time Analyst (RTA)Job Summary:The Recruitment Solutions Department is seeking a skilled Workforce Real-Time Analyst to join our team. In this role, you will be responsible for monitoring, managing, and optimizing real-time workforce performance in a BPO environment.This involves ensuring effective staffing levels, adherence to...