Clark Workforce Operations Director

4 days ago


Angeles City, Central Luzon, Philippines Majorel Full time

At Majorel, we pride ourselves on being a trusted partner for many of the world's most respected digital-born and vertical leading brands. Our workforce management experts help clients achieve their customer experience goals by providing data-driven insights and strategic recommendations. As a Workforce Manager, you will be responsible for leading a team of experienced professionals who analyze client data and develop tailored strategies to meet service level agreements.

Role Requirements

To succeed in this role, you must have:

  • 5-7 years call center experience.
  • Minimum 3-5 years managing Workforce Operations in a call center environment.
  • College Diploma or Bachelor's degree in Business, Finance, Management or a related field.
What You'll Do
  • Manage a team of intraday specialists and report analysts.
  • Analyze client data to develop strategic recommendations.
  • Oversee Real-Time and Intra-Day activities to ensure client goals are met.


  • Angeles City, Central Luzon, Philippines Majorel Full time

    We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

  • Operations Director

    7 days ago


    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Company OverviewClark Outsourcing is a leading Business Process Outsourcing (BPO) company that offers a unique and dynamic work environment. Our team is comprised of highly skilled professionals who are passionate about delivering exceptional service to our clients.


  • Angeles City, Central Luzon, Philippines Majorel Full time

    We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...


  • Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Job SummaryWe're seeking an experienced Finance Admin to join our team in Clark Pampanga. The successful candidate will work closely with our Australian Finance Team Leader and Group Finance Director to ensure timely and accurate reporting of tasks, particularly regarding customer deliveries and supplier shipments.The ideal candidate will have strong...


  • Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    About the PositionWe are seeking a senior marketing director - operations to lead our marketing and operations teams in the Philippines. As the chief operating officer - marketing, you will be responsible for developing and executing marketing strategies, overseeing team performance, and optimizing workflows.Your ResponsibilitiesDevelop Marketing Strategies:...


  • Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Position Title: Marketing & Operations HeadWork Set Up: Work From HomeSchedule: 10:00 PM to 7:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We are looking for a high-level executive to lead marketing, operations, and HR for our Philippine marketing team. Acting as the right-hand executive, the...


  • Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Job Description:We are seeking an experienced Operations Support Specialist to join our team at Clark Outsourcing.In this role, you will provide critical support to our operations team, ensuring the smooth delivery of projects and services.The ideal candidate will have a strong understanding of operational procedures, excellent communication skills, and the...


  • Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Company OverviewClark Outsourcing is a dynamic and innovative business process outsourcing company that provides exceptional services to clients worldwide.We're committed to delivering top-notch solutions that meet the unique needs of our clients, while fostering a culture of excellence, teamwork, and growth among our employees.Our goal is to be the go-to...


  • Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Key ResponsibilitiesThe Liaison Assistant will be responsible for:Handling and coordinating administrative tasks to ensure seamless operationsProviding exceptional support to executives and teamsMaintaining accurate records and documentsEnsuring timely and efficient completion of tasksCollaborating with colleagues to achieve shared goalsAbout Clark...


  • Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Why Join Clark OutsourcingAt Clark Outsourcing, we offer a unique work environment that's perfect for those who want to thrive in a BPO setting. Our culture is unmatched, and we promise you'll love working with us.Our BenefitsHealth and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and...

  • Operations Manager

    7 days ago


    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Position Title: Operations Manager (Sales)Work Set Up: On-SiteSchedule: 10:00 PM to 6:30 AM PHTJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We are seeking a proactive Operations Manager (Sales) to oversee and develop a high-performing team of Sales, Graphic Designers, and Accounts personnel. The role...


  • Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Job Overview:We are seeking an experienced Business Operations Coordinator to join our team at Clark Outsourcing.As a key member of our operations team, you will be responsible for creating, organizing, and maintaining job files, ensuring accurate data entry, and collaborating with teams for up-to-date project information.The ideal candidate will have a...


  • Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Job SummaryWe are looking for a skilled and detail-oriented Liaison Assistant to join our team at Clark Outsourcing.As a Liaison Assistant, you will be responsible for providing administrative support to our executives and teams, ensuring the smooth operation of our business.Your key responsibilities will include:Coordinating travel arrangements and managing...


  • Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    At Clark Outsourcing, we're looking for a detail-oriented individual to fill the role of Financial Assistant.This position involves working closely with the Australian Finance Team Leader and Group Finance Director to ensure timely and accurate reporting of tasks.The successful candidate will be responsible for chasing, recording, and reconciling Proof of...


  • Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    **Job Title:** Senior AccountantWe are seeking a highly skilled Senior Accountant to join our team at Clark Outsourcing. As a Senior Accountant, you will be responsible for managing financial operations for assigned properties, ensuring accuracy in reporting, compliance, and process improvements.This role requires expertise in Yardi, financial analysis, and...


  • Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Clark Outsourcing is seeking a highly detail-oriented and organized individual to manage billing services for medical providers. As a Senior Medical Billing Specialist, you will be responsible for ensuring accurate claim submissions, verifying client eligibility, handling insurance claims and collections, and maintaining up-to-date billing records.This role...


  • Angeles City, Central Luzon, Philippines Majorel Full time

    We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...


  • Angeles City, Central Luzon, Philippines TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Finance Admin

    5 days ago


    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Position Title: Finance Admin (UK)Work Set Up: OnsiteSchedule: 5:00 PM to 1:30 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:The role of the Finance Admin is to work within a team and take instruction from the Australian Finance Team Leader and Group Finance Director to ensure timely and accurate...

  • Finance Assistant

    2 days ago


    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Position Title: Finance AssistantWork Set Up: Work OnsiteSchedule: 9:00 AM - 6:00 PM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:The role of the Finance Admin is to work within a team and take instruction from the Australian Finance Team Leader and Group Finance Director to ensure timely and...