Current jobs related to Workforce Operations Supervisor - Angeles City, Central Luzon - Majorel

  • Workforce Manager

    2 days ago

    Angeles City, Central Luzon, Philippines Majorel Full time

    The role of a Workforce Manager at Majorel Philippines Corp. is to oversee the management and direction of the workforce team, ensuring client goals are met by analyzing work volume variances and providing direction on scheduling and staffing levels.Key ResponsibilitiesTeam Management: Manage a team of 5 – 10 intraday specialists across multiple sites, as...

  • Clark Workforce Operations Director

    4 days ago

    Angeles City, Central Luzon, Philippines Majorel Full time

    At Majorel, we pride ourselves on being a trusted partner for many of the world's most respected digital-born and vertical leading brands. Our workforce management experts help clients achieve their customer experience goals by providing data-driven insights and strategic recommendations. As a Workforce Manager, you will be responsible for leading a team of...

  • Workforce Planning

    1 week ago

    Angeles City, Central Luzon, Philippines MCI Full time

    JOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate...

  • Workforce Planning

    4 days ago

    Angeles City, Central Luzon, Philippines MCI Full time

    Full-TimeJob Title: Workforce PlanningJob Type: Full-TimeLocation: Angeles City, PhilippinesMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...

  • Workforce Planning Strategist

    5 days ago

    Angeles City, Central Luzon, Philippines MCI Full time

    About the Role: As a Workforce Planning Strategist at MCI, you will be responsible for forecasting future workforce needs and identifying potential gaps or surpluses in talent. You will analyze historical workforce data to identify trends and patterns, assess current workforce capabilities, and collaborate with departmental managers to forecast future...

  • Workforce Planning

    5 days ago

    Angeles City, Central Luzon, Philippines MCI Full time

    JOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate...

  • Clark | Workforce Supervisor

    1 week ago

    Angeles City, Central Luzon, Philippines Majorel Full time

    We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

  • Workforce Planning Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines Mass Markets Full time

    Job DescriptionThe ideal candidate will possess a strong analytical mindset and excellent communication skills to effectively collaborate with various departments. This role requires the ability to analyze historical workforce data, identify trends, and develop strategies to address potential gaps or surpluses in talent.A Bachelor's degree in Operations...

  • CX Workforce Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines Majorel Full time

    The Workforce Manager plays a critical role in ensuring that the workforce team is effectively managed and directed to meet client goals. This involves analyzing work volume variances and providing direction on scheduling and staffing levels.Responsibilities and ChallengesStaffing and Scheduling: Implement forecasts provided by clients and staff the Service...

  • Encoding Operations Supervisor

    2 days ago

    Angeles City, Central Luzon, Philippines Software Ventures International Full time

    Job Title: Encoding Operations SupervisorSoftware Ventures International is looking for an experienced Encoding Operations Supervisor to join our team. As a key leader in the organization, you will be responsible for overseeing multiple teams and ensuring project completion and performance standards are met.This role requires strong management,...

  • Workforce Management Specialist

    5 days ago

    Angeles City, Central Luzon, Philippines dnata Travel Group Full time

    About the RoleThis is an exciting opportunity to join our dynamic Workforce Management team as a Workforce Management Specialist.As a key member of our team, you will be responsible for analyzing and optimizing intraday performance, identifying areas for improvement, and implementing solutions to enhance productivity and efficiency. You will work closely...

  • Workforce Planning

    3 days ago

    Angeles City, Central Luzon, Philippines Mass Markets Full time

    POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate who will be...

  • Clark | Workforce Manager

    2 days ago

    Angeles City, Central Luzon, Philippines Majorel Full time

    We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

  • Operations Supervisor

    3 days ago

    Cebu City, Central Visayas, Philippines Trinity Workforce Full time

    About This Role">In this vital position, you will drive customer satisfaction and excellence across various functions at Trinity Workforce. Your primary responsibility will be to supervise and direct all customer experience and support services activities within your designated area.">Key Responsibilities">Drive customer retention and develop the store sales...

  • Operations Supervisor

    3 days ago

    Angeles City, Central Luzon, Philippines Majorel Full time

    Key Responsibilities: Lead, manage and develop supervisors through interactions and motivation.Foster a culture of team spirit and hospitality.Perform supervisor duties as required.Take care of administrative supervisor related functions.Effectively manage attendance/absenteeism.Attrition risk management (alert, communicate and mitigate any potential...

  • Workforce Manager Leader

    4 days ago

    Angeles City, Central Luzon, Philippines Majorel Full time

    We are a global leader in content services, trust & safety, and customer experience. Our comprehensive east-to-west footprint spans 31 countries across five continents, with 60,000+ people and 60 languages. We deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. Our domain expertise includes...

  • Clark | Workforce Manager

    4 days ago

    Angeles City, Central Luzon, Philippines Majorel Full time

    We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

  • Clark | Workforce Scheduling Analyst

    2 weeks ago

    Angeles City, Central Luzon, Philippines Majorel Full time

    We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

  • Quality Supervisor

    3 days ago

    Angeles City, Central Luzon, Philippines TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Contact Center Operations Manager

    1 week ago

    Angeles City, Central Luzon, Philippines Universal Access and Systems Solutions Inc. Full time

    We are seeking a dynamic and results-driven Operations Manager to lead and oversee the day-to-day operations of our contact center. The ideal candidate will be responsible for ensuring that the contact center consistently meets client service level agreements (SLAs), enhances the overall customer experience, and drives team performance. The Operations...

Workforce Operations Supervisor

1 week ago

Angeles City, Central Luzon, Philippines Majorel Full time
Job Overview
Majorel is a leading provider of customer experience solutions, serving many of the world's most respected digital-born and vertical leading brands. As a Workforce Operations Supervisor, you will play a critical role in ensuring the success of our clients by providing strategic direction and guidance to our workforce operations team.

Key Responsibilities:
  • Lead a team of 15-20 Workforce Professionals across multiple sites and accounts.
  • Develop and implement strategies to improve workforce productivity, quality, and efficiency.
  • Analyze work volume variances and forecast staffing levels to meet service level agreements.
  • Monitor service levels and direct real-time forecasting to meet client expectations.
  • Collaborate with leadership to identify opportunities for process improvements and implement changes.
  • Provide coaching, training, and development opportunities to team members to enhance their skills and knowledge.
  • Maintain high-level professionalism and serve as a role model for the team.

Requirements:
  • 7-9 years of call center experience.
  • Minimum 2-4 years managing Workforce Operations in a call center environment.
  • College Diploma or Bachelor's degree in Business, Finance, Management, Mathematics, Statistics, Computer Science, or a related field.
  • Strong technical, project management, implementation, and process improvement skills.
  • General business acumen, including reporting and analysis, presentation skills, and organizational abilities.