Workforce Management Specialist

About the RoleThis is an exciting opportunity to join our dynamic Workforce Management team as a Workforce Management Specialist.As a key member of our team, you will be responsible for analyzing and optimizing intraday performance, identifying areas for improvement, and implementing solutions to enhance productivity and efficiency. You will work closely...

The role of a Workforce Manager at Majorel Philippines Corp. is to oversee the management and direction of the workforce team, ensuring client goals are met by analyzing work volume variances and providing direction on scheduling and staffing levels.Key ResponsibilitiesTeam Management: Manage a team of 5 – 10 intraday specialists across multiple sites, as...

**Role Summary:**This role involves working closely with the Workforce Manager to develop queue and overhead forecasts for short-term planning. The specialist will evaluate report outputs to determine contact center trends, contact volumes, contact patterns, staff productivity, attrition rates, and resource allocation for various business units.Key...

We are a global leader in content services, trust & safety, and customer experience. Our comprehensive east-to-west footprint spans 31 countries across five continents, with 60,000+ people and 60 languages. We deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. Our domain expertise includes...

About the RoleThis position involves analyzing current workforce capabilities, assessing skills inventories, and demographic data to inform future workforce planning initiatives. The successful candidate will have strong analytical skills and proficiency in workforce management software platforms, as well as excellent communication and interpersonal skills.A...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

Job DescriptionThe ideal candidate will possess a strong analytical mindset and excellent communication skills to effectively collaborate with various departments. This role requires the ability to analyze historical workforce data, identify trends, and develop strategies to address potential gaps or surpluses in talent.A Bachelor's degree in Operations...

The Workforce Manager plays a critical role in ensuring that the workforce team is effectively managed and directed to meet client goals. This involves analyzing work volume variances and providing direction on scheduling and staffing levels.Responsibilities and ChallengesStaffing and Scheduling: Implement forecasts provided by clients and staff the Service...

At Majorel, we pride ourselves on being a trusted partner for many of the world's most respected digital-born and vertical leading brands. Our workforce management experts help clients achieve their customer experience goals by providing data-driven insights and strategic recommendations. As a Workforce Manager, you will be responsible for leading a team of...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

About the Role: As a Workforce Planning Strategist at MCI, you will be responsible for forecasting future workforce needs and identifying potential gaps or surpluses in talent. You will analyze historical workforce data to identify trends and patterns, assess current workforce capabilities, and collaborate with departmental managers to forecast future...

JOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate...

POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate who will be...

Full-TimeJob Title: Workforce PlanningJob Type: Full-TimeLocation: Angeles City, PhilippinesMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...

JOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Workforce Planning candidate...

We are looking for an experienced HR Manager to join our team at Allegiant Manpower Group Solutions Inc.As a key member of our human resources department, you will be responsible for developing and executing strategies to build a talented and diverse workforce.Your primary goal will be to identify, attract, and retain top performers who share our company...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

BPO: WFM - MIS Specialist / Real-time Analyst (RTA)The primary function of this role is to oversee the analysis, management, and reporting of data from various sources to inform strategic decision-making processes.This position involves developing and maintaining information systems, ensuring data accuracy, and generating detailed reports to support...

**Team Dynamics:**This role requires strong collaboration and communication skills to work effectively with diverse teams, including leadership, operations, and frontline staff.Key Team Members:Workforce Manager.RTM and Planners.Client Service Representatives.Technical Support Specialists.

Majorel Philippines Corp. is an Equal Opportunity Employer. We believe that all persons are entitled to equal employment opportunity. The Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union...