Remote IT Help Desk Technician

3 days ago


Davao City, Davao, Philippines TGI Full time
Key Responsibilities
  1. Technical Support: Provide first-line support for client technical issues, troubleshoot and resolve hardware, software, and connectivity issues, escalate complex issues as necessary, and ensure client service level agreements (SLAs) are met consistently.
  2. Documentation: Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures, contribute to creating and updating knowledge base articles and user guides.
  3. Customer Service: Respond promptly to customer inquiries and issues, communicate technical information clearly, and build and maintain positive relationships with clients and team members.


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