IT Help Desk Technician

3 days ago


Davao City, Davao, Philippines SupportYourApp Inc. Full time
About Our Team

We welcome people with various backgrounds and experiences to join our multicultural and multilingual team.

As a Customer Support Consultant, you'll thrive in a dynamic environment where you can grow professionally and personally.

Job Description

This role involves providing exceptional customer support via chats and emails, building strong relationships with customers, and meeting team KPIs.

You'll work closely with our development team and other departments to ensure seamless communication and issue resolution.

Requirements
  • Native Japanese and English communication skills
  • At least 6 months of experience in a customer support role
  • Analytical and research skills to effectively troubleshoot and resolve customer issues
  • A positive and responsible attitude with a focus on providing excellent customer service
Benefits

We offer a range of benefits to support your career growth and well-being:

  • Flexible schedule to accommodate your needs
  • Opportunity to work fully remotely with a stable internet connection
  • Inclusive international environment with colleagues from diverse backgrounds
  • Compensation in USD with good bonuses for referring friends
  • Paid intensive training and probation program


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