Help Desk Associate

4 days ago


Davao City, Davao, Philippines MARCHAPIL INDUSTRIAL EQUIPMENT TRADING Full time

MARCHAPIL INDUSTRIAL EQUIPMENT TRADING is seeking a skilled Technical Support Specialist to join our team.

Job Responsibilities:
  • Provide technical assistance to customers via phone, email, or in person.
  • Conduct product testing, repairs, or maintenance to ensure timely resolution of technical concerns.
  • Gather customer feedback and collaborate with internal teams to improve product performance and customer satisfaction.
Requirements:
  • Bachelor's degree or equivalent; college degree may be preferred.
  • Previous retail or customer service experience is often preferred but not always required.
Skills:
  • Strong communication and interpersonal skills.
  • Ability to engage with customers and identify their needs.
  • Basic math skills for handling transactions and inventory.
  • Organizational skills and attention to detail.
  • Problem-solving ability and conflict resolution skills.


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