Business Client Care Representative

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomerSupport Full time ₱49,999 - ₱59,999
Customer Support Specialist

We are seeking a proactive and customer-focused individual to join our team as a Customer Support Specialist.

This role is pivotal in delivering exceptional remote support to our clients, ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving.

As the frontline voice of our organization, you will leverage digital tools to provide efficient, accurate, and personalized support.

  • Multichannel Support:
    • Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
    • Guide clients through our digital platforms (e.g., onboarding, document submissions).
  • Problem Solving:
    • Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
  • Collaboration:
    • Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
  • Continuous Improvement:
    • Identify recurring customer pain points and suggest improvements to workflows or help center content.
Key Responsibilities
  • Must-Have:
    • Excellent communication skills: Outstanding English (written and spoken).
    • Tech-savviness: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
    • Customer-first mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred).
    • Remote-readiness: Self-motivated with a quiet workspace and stable internet connection.
  • Nice-to-Have:
    • Basic knowledge of Australia's business regulations (e.g., taxes, company filings).
    • Experience in a fast-paced startup/scale-up environment.

This is an exciting opportunity to be part of a dynamic team that is shaping the future of business growth and empowerment.

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