Client Experience Coordinator

7 days ago


Tanauan, Calabarzon, Philippines beBeeClient Full time ₱500,000 - ₱800,000
Role Overview

We are seeking a skilled Client Experience Coordinator to join our team. This role involves delivering exceptional service to clients across multiple channels, while supporting key marketing initiatives.

Key Responsibilities
  • Client Care: Respond to client enquiries across email, phone, and social channels, upholding luxury service standards.
  • Live Chat Support: Manage daily live chat conversations with online platform clients, ensuring timely and effective resolution of issues.
  • Social Media Engagement: Reply to social media comments and messages, providing accurate and helpful information to clients.
  • Communication Management: Monitor and manage the customer care and information inbox, handling all communication promptly and efficiently.
Required Skills and Qualifications
  • A bachelor's degree in business, marketing, or a related field.
  • Experience in a similar position within a related industry.
  • Intermediate to advanced Microsoft Excel skills, and proficiency in merchandise or ERP systems.
  • Strong organizational skills and attention to detail, particularly in data entry.
  • Proven ability to manage competing priorities in a fast-paced, deadline-driven environment.
  • Strong verbal and written communication skills, with the ability to liaise across teams.
Benefits
  • Remote Work Arrangement: Enjoy the flexibility of working from home.
  • Opportunities for Growth: Develop your skills and knowledge through professional development opportunities.
  • Culture of Excellence: Join a company that values excellence and strives for continuous improvement.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Outsourcing and Offshoring Consulting


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