SaaS Technical Support Professional

21 hours ago

Pasig, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $80,000
Technical Support Specialist for SaaS

We are seeking a skilled Technical Support Specialist to join our Global Customer Support team. As an escalation subject matter expert, you will play a pivotal role in receiving, triaging, and prioritizing incoming technical support calls from customers.

Key Responsibilities:

  • Assess and prioritize cases based on urgency, impact, and customer Service Level Agreements (SLA)
  • Gather detailed information from customers to accurately identify and document issues
  • Troubleshoot and diagnose data flow issues from remote sites into the cloud
  • Identify and escalate priority issues or service disruptions to appropriate personnel
  • Maintain accurate and up-to-date records of support requests
  • Serve as the face of our company with our customers

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong analytical and troubleshooting skills
  • Knowledge of software applications and systems
  • Ability to work effectively in a team environment

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to make a real difference in the lives of our customers

  • Technical SaaS Implementation Consultant

    1 week ago

    Pasig, National Capital Region, Philippines beBeeImplementation Full time ₱7,200 - ₱9,000

    Key SaaS Technical Specialist RoleWe are seeking a skilled and experienced Key SaaS Technical Specialist to lead the technical onboarding and implementation of software solutions for small-to-mid-sized business (SMB) and mid-market clients. This role involves a combination of technical configuration, project coordination, client onboarding, and...

  • SaaS Application Support

    1 week ago

    Pasig, National Capital Region, Philippines Emapta Full time $900,000 - $1,200,000 per year

    Transforming Learning, Empowering Futures Our client is a forward-thinking leader in the education industry, dedicated to designing, developing, and delivering world-class learning solutions. With a focus on innovation, technology, and collaboration, they help institutions and learners achieve success on a global scale. By joining their team, you'll play a...

  • Technical Support Professional

    18 hours ago

    Pasig, National Capital Region, Philippines beBeeProblemSolving Full time ₱3,251,316 - ₱4,014,495

    Technical Support ProfessionalWe are seeking a skilled Technical Support Professional to join our team. The ideal candidate will be responsible for providing top-notch technical support to our customers.The primary goal of this role is to troubleshoot technical issues, handle escalated support tickets, and collaborate with cross-functional teams to ensure...

  • SaaS Implementation Specialist

    1 week ago

    Pasig, National Capital Region, Philippines Private Advertiser Full time $90,000 - $120,000 per year

    Employment Type: Full-TimeWork Setup: Hybrid (2 days onsite, 3 days WFH)Location: Ortigas, PasigShift: Night ShiftPosition Overview:We are seeking a skilled SaaS Implementation Specialist to lead the technical onboarding and implementation of software solutions for our small-to-mid-sized business (SMB) and mid-market clients. While direct experience with...

  • SaaS Application Support

    1 week ago

    Pasig, National Capital Region, Philippines Emapta Global Full time $4,000 - $8,000 per year

    Transforming Learning, Empowering FuturesOur client isa forward-thinking leader in the education industry,dedicated to designing, developing, and delivering world-class learning solutions. With a focus on innovation, technology, and collaboration, they help institutions and learners achieve success on a global scale. By joining their team, you'll play a...

  • SaaS Implementation Specialist

    1 week ago

    Pasig, National Capital Region, Philippines 2X Full time $90,000 - $120,000 per year

    Company Description2X is the global leader in B2B marketing as a service (MaaS), providing a subscription-based alternative to traditional B2B marketing models. We offer AI-enabled marketing talent and strategic consulting to help marketing leaders achieve growth while managing resources effectively. Founded in 2017 by three former CMOs from top global...

  • SaaS Platform Configuration Specialist

    1 week ago

    Pasig, National Capital Region, Philippines beBeeImplementation Full time ₱900,000 - ₱1,200,000

    Job Title: SaaS Implementation LeadWe are seeking a highly skilled SaaS Implementation Lead to join our team. As a SaaS Implementation Lead, you will act as a bridge between business objectives and technical implementation for an assigned SaaS platform.About the Role:The successful candidate will gather, document, and analyze requirements from stakeholders...

  • Technical Network Support Expert

    2 weeks ago

    Pasig, National Capital Region, Philippines beBeeSpecialist Full time ₱350,000 - ₱550,000

    Technical Support SpecialistThis is a highly skilled technical support role with a strong focus on networking, cross-platform support, and SaaS administration. The successful candidate will serve as the first line of escalation for complex technical issues, providing advanced support to internal users across various platforms. Deliver Tier 2/3 technical...

  • Senior Technical Support Specialist

    24 hours ago

    Pasig, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000

    The role of a Technical Support Specialist is pivotal in ensuring the seamless operation of technical systems. As a key member of our support team, you will serve as the primary escalation point for complex technical issues that require in-depth troubleshooting and resolution.You will provide advanced technical support while maintaining a customer-centric...

  • Advanced Technical Support Professional

    2 weeks ago

    Pasig, National Capital Region, Philippines beBeeSupport Full time ₱250,000 - ₱500,000

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity to work in a dynamic environment with a steep learning curve and the chance to reach full potential quickly.This role will provide in-depth, advanced, and detailed troubleshooting with our vendors to ensure our software is up and...