Senior Technical Support Specialist

1 day ago

Pasig, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000

The role of a Technical Support Specialist is pivotal in ensuring the seamless operation of technical systems. As a key member of our support team, you will serve as the primary escalation point for complex technical issues that require in-depth troubleshooting and resolution.

You will provide advanced technical support while maintaining a customer-centric approach—empathetic, accurate, compassionate, responsive, resourceful, and detail-oriented. Your expertise will be essential in conducting thorough investigations of escalated issues, replicating problems as needed, and collaborating with internal teams for resolution.

Additionally, you will work closely with Engineering and Product teams to identify, document, and escalate bugs or system limitations. Your ability to mentor and guide junior support engineers, sharing knowledge and best practices to improve troubleshooting efficiency, will also be highly valued.

Key responsibilities include:

  • Providing advanced technical support
  • Conducting thorough investigations of escalated issues
  • Mentoring and guiding junior support engineers
  • Working closely with Engineering and Product teams

To excel in this role, you will require:

  • 3+ years of technical support experience, with at least 1 year handling escalations or advanced troubleshooting in a SaaS or similar environment
  • Strong background in customer service and technical problem-solving
  • Proven ability to diagnose and troubleshoot complex SaaS applications
  • Proficiency in using Zendesk or similar ticketing and chat support systems

In return for your expertise, you can expect a comprehensive benefits package, including competitive compensation, adherence to government-mandated benefits, retirement savings program with company matching, life insurance, paid time off, birthday leave, bonus and incentive plans, opportunities for skills training and personal and professional development, and an employee referral program.

We are proud to offer a dynamic work environment that fosters growth and encourages innovation. If you are passionate about delivering exceptional technical support and committed to continuous learning, we encourage you to apply for this exciting opportunity.

Join our team and take the first step towards a rewarding career in technical support

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