Technical Support Professional

10 hours ago

Pasig, National Capital Region, Philippines beBeeProblemSolving Full time ₱3,251,316 - ₱4,014,495
Technical Support Professional

We are seeking a skilled Technical Support Professional to join our team. The ideal candidate will be responsible for providing top-notch technical support to our customers.

The primary goal of this role is to troubleshoot technical issues, handle escalated support tickets, and collaborate with cross-functional teams to ensure customer satisfaction.

This position requires strong problem-solving skills, the ability to communicate complex technical information to non-technical audiences, and a passion for delivering exceptional customer experiences.

Main Responsibilities:
  • Troubleshoot technical issues using internal tools, logs, and APIs to identify root causes.
  • Handle escalated support tickets via email, chat, and phone to support customers.
  • Take ownership of escalations from start to finish, ensuring customers receive clear, thorough updates until resolution.
  • Collaborate with engineering and product teams to resolve complex technical issues.
Required Skills and Qualifications:
  • At least one year of experience providing live chat technical support for software/SaaS platforms.
  • Strong troubleshooting and problem-solving skills, with the ability to work independently and as part of a team.
  • English language proficiency, with secondary languages a plus (bonus points for Spanish).
  • Ability to translate complex technical details to non-technical audiences.
Why This Role?
  • You thrive in fast-paced environments where technical support meets problem-solving.
  • You're curious and enjoy digging into 'why' something happened, not just 'how to fix it.'
  • You stay calm under pressure, handling outages, escalations, and frustrated customers with ease.
About Our Organization

We're pioneering the way the world communicates, with over 150,000 businesses relying on our Customer Communications Cloud to power engaging customer experiences.

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