IT Support Specialist

20 hours ago

Davao City, Davao, Philippines beBeeSupport Full time $50,000 - $75,000
Job Title: IT Support SpecialistAbout the Job

We are seeking a skilled IT support specialist to join our team. As an IT support specialist, you will be the primary point of contact for end-users, providing technical support and resolving issues in a timely and professional manner.

The ideal candidate will have excellent communication skills, a strong understanding of IT concepts, and experience with ticketing systems such as ServiceNow.

You will be responsible for:

  • Providing white-glove service desk support via phone, email, and chat
  • Managing incidents and requests within the ServiceNow ticketing system
  • Performing and documenting daily ticket follow-ups with end users
  • Resolving username and password problems
  • Performing uninstall/reinstall of approved software applications to devices
  • Providing multifactor authentication, single sign-on, and VPN support
  • Performing software and application support
  • Providing remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories
Requirements

To be considered for this role, candidates must possess the following qualifications:

  • CompTIA A+ certification
  • Experience supporting Microsoft 365, Windows 10, and Active Directory
  • 1+ year Mac OS experience
  • Experience with the ServiceNow ticketing system
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control
  • 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts
  • Understanding of call center metrics and KPIs
  • College or technology school degree preferred
  • Ability to multi-task and experience working in a fast-paced environment
  • Strong technical troubleshooting and customer service skills
  • Strong verbal and written communication skills
EEO Statement

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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