Service Delivery Leader

2 weeks ago


Cebu City, Central Visayas, Philippines TTEC Customer Care Management Philippines Inc Full time

About This Opportunity

We are a global company looking for a talented Business Partnership Director to join our team. As a key member of our Service Delivery team, you will be responsible for managing client relationships and ensuring that their needs are met.

You will work closely with clients to discuss goals and objectives, and ensure that your team is aligned with new information on projects. You will also actively work to improve processes and performance to enhance results.

This is a great opportunity for someone who is passionate about motivating others and driving client success. You will be the face of TTEC and play an active role in developing your team and motivating them to reach for amazing.

Key Responsibilities

  • Actively manage communications with clients and business partners to uphold a healthy relationship and ensure goals are aligned and needs are being met.
  • Motivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information.

Success Metrics

  • Forecasting accuracy
  • Revenue and margin goals
  • Client, customer, and employee satisfaction scores
  • Call volume projections
  • Contractual bonus goals
  • Contractual client metric goals

Requirements

  • Associate degree, technical school, or equivalent work experience
  • 2 years+ call center management experience
  • Continuously promote a performance-driven culture and always work towards reaching for amazing.
  • Mentor and inspire others.
  • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
  • Customer-focused mindset.


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