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Help Desk Agent

1 week ago

Taguig, National Capital Region, Philippines DXC Technology Inc. Full time

Job Overview:

We are seeking a highly skilled Customer Service Representative to join our team at DXC Technology Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients by resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Answer inbound and outbound calls to assist clients with their inquiries and resolve their issues.
  • Evaluate client problems and provide effective solutions that meet their needs.
  • Utilize strong communication skills to respond to client needs and provide personalized service.
  • Maintain accurate records of client interactions and resolve any follow-up issues.

Required Skills and Qualifications:

  • A college degree in any field is preferred.
  • At least one year of experience in call-taking and resolving client queries.
  • Strong understanding of life insurance products, services, and processes.
  • Effective communication and interpersonal skills.
  • Friendly, energetic, and approachable demeanor.
  • Strong problem-solving and analytical skills.