Technical Support Specialist

3 days ago


Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

At Ayuda Business Management Solution Inc, we are looking for an experienced IT Service Desk Agent to join our team. The successful candidate will be responsible for providing high-quality technical support to our customers via phone, email, and other communication channels.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively manage their time and prioritize tasks. They will also have a strong understanding of PC hardware and software, as well as experience with ticket logging systems and incident management.

Key Responsibilities:

  • Provide first-line technical support to customers via phone, email, and other communication channels
  • Resolve technical issues in a timely and effective manner
  • Document and track customer interactions using ticket logging systems
  • Collaborate with the IT team to resolve complex technical issues

Requirements:

  • 2+ years of experience in IT service desk or help desk role
  • Strong knowledge of PC hardware and software
  • Experience with ticket logging systems and incident management
  • Excellent communication and interpersonal skills


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