Help Desk Specialist

7 days ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time

Job Title: Service Desk Engineer

About the Role:

Nityo Infotech is seeking a skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing technical support to our clients and ensuring that their issues are resolved efficiently.

Key Responsibilities:
  • Provide excellent customer service and technical support via phone, email, or chat
  • Analyze and troubleshoot complex technical issues
  • Collaborate with internal teams to resolve issues and improve processes
  • Document and track all interactions and resolutions
  • Maintain accurate records of client interactions and issue resolution
Requirements:
  • Bachelor's degree in any field
  • At least 6 months to 1 year of experience in technical support or a related field
  • Experience in BPO industry, preferably with US, UK, AU/NZ, or Canada-based clients
  • Strong communication and interpersonal skills
  • Able to work in a fast-paced environment and prioritize tasks effectively
  • Flexible and willing to work night shifts
  • Able to commit to a minimum of 5 weeks of training
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation package
  • A comprehensive benefits program

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application.



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