Help Desk Technician
3 days ago
Ayuda Business Management Solution Inc is seeking a skilled and detail-oriented IT Service Desk Agent to join our team. In this role, you will be responsible for providing top-notch technical support to our customers, ensuring that their technical issues are resolved efficiently and effectively.
The ideal candidate will have excellent problem-solving skills, strong communication skills, and the ability to work well under pressure. They will also have a strong background in IT, with a focus on service desk operations.
Responsibilities:
- Provide technical support to customers via phone, email, and other communication channels
- Troubleshoot and resolve technical issues in a timely and effective manner
- Document and track customer interactions using ticket logging systems
- Collaborate with the IT team to resolve complex technical issues
Requirements:
- High school diploma or equivalent required; associate's degree or higher preferred
- 2+ years of experience in IT service desk or help desk role
- Strong knowledge of PC hardware and software
- Experience with ticket logging systems and incident management
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