
Transformation Lead
1 day ago
Transform customer success by leading large-scale engagements.
About This RoleThis role will be based in Manila and is a critical part of our team. As a Senior Transformation Lead, you will play a key role in setting customers up for success by shaping and executing comprehensive transformation programs at our most strategic customers.
Key Responsibilities- Partner with Account Partners to lead pre and post-sales activities
- Develop and articulate comprehensive implementation proposals across a portfolio of products
- Maintain executive relationships and act as a main contact within these engagements in a billable capacity
- Drive delivery of expected outcomes for each engagement and ensure tight alignment
- Offer proactive advice resulting in outstanding Customer Success
- Relevant experience delivering consulting services, including team leadership and active involvement in selling professional services
- Experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects
- Demonstrated technical and/or functional proficiency, and ability to engage with architects or Subject Matter Authority in pre-sales activities
- Strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
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