Technical Platform Support Professional

2 days ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱5,000,000 - ₱7,000,000
Platform Technical Specialist

This role is part of a global IT support team and is responsible for providing service and technical assistance to business systems.

Key Responsibilities:
  • Perform system checks, upgrade platform components, and provide 1st level support for infrastructure-related issues.
  • Use established scripts and solutions to resolve known issues related to software/platform configuration, provisioning, and maintenance.
  • Ensure that infrastructure solutions meet security standards and regulatory requirements.
  • Monitor system performance, identify areas for improvement, and recommend enhancements to ensure high availability and scalability.
  • Collaborate with other teams to develop an application monitoring strategy.
  • Maintain comprehensive documentation of infrastructure configurations, processes, and procedures.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1-2 years' experience supporting applications in production environments running on Windows.
  • Familiarity with Microsoft Azure, Windows Servers, and basic network troubleshooting.
  • Basic understanding of Service Management Tools (ServiceNow).
  • Scripting skills in languages such as Python, Bash, or PowerShell.
  • Familiarity with networking, security best practices, and infrastructure monitoring.

This is a dynamic role that requires strong interpersonal skills, working with stakeholders and support teams globally.

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