Technical Support Representative

5 days ago

Quezon City, National Capital Region, Philippines TechTiera Corporation Full time ₱240,000 per year

Work Location : Vertis North, Quezon City - Onsite

Amenable to shifting schedules, including weekends and holidays

Minimum Qualifications

  • High School Diploma or Equivalent
  • At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting
  • Working knowledge of operating systems and standard troubleshooting procedures
  • Comfortable using CRM or ticketing platforms to log and resolve issues
  • Strong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users
  • Excellent customer service skills, with the ability to remain professional and composed under pressure
  • Must be willing to support clients across multiple channels, including phone calls and emails.
  • Prior experience handling payment processing systems, POS devices, or similar technology platforms
  • Knowledge of basic networking concepts (e.g., IP configuration, connectivity troubleshooting)
  • Exposure to remote access tools and more advanced diagnostic platforms

Job Type: Full-time

Pay: From Php20,000.00 per month

Work Location: In person

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