
Technical Support Representative
3 days ago
Work Location : Vertis North, Quezon City - Onsite
Amenable to shifting schedules, including weekends and holidays
Minimum Qualifications
- High School Diploma or Equivalent
- At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting
- Working knowledge of operating systems and standard troubleshooting procedures
- Comfortable using CRM or ticketing platforms to log and resolve issues
- Strong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users
- Excellent customer service skills, with the ability to remain professional and composed under pressure
- Must be willing to support clients across multiple channels, including phone calls and emails.
- Prior experience handling payment processing systems, POS devices, or similar technology platforms
- Knowledge of basic networking concepts (e.g., IP configuration, connectivity troubleshooting)
- Exposure to remote access tools and more advanced diagnostic platforms
Job Type: Full-time
Pay: From Php20,000.00 per month
Work Location: In person
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