Technical Support Representative

5 days ago

Quezon City, National Capital Region, Philippines TechTiera Corp Full time ₱216,000 - ₱276,000 per year

Minimum Qualifications

  • High School Diploma or Equivalent
  • At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting
  • Working knowledge of operating systems and standard troubleshooting procedures
  • Comfortable using CRM or ticketing platforms to log and resolve issues
  • Strong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users
  • Excellent customer service skills, with the ability to remain professional and composed under pressure
  • Must be willing to support clients across multiple channels, including phone calls and emails
  • Willing to work onsite at Vertis North, Quezon City
  • Amenable to shifting schedules

Preferred Qualifications

  • Prior experience handling payment processing systems, POS devices, or similar technology platforms
  • Knowledge of basic networking concepts (e.g., IP configuration, connectivity troubleshooting)
  • Exposure to remote access tools and more advanced diagnostic platforms

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks
  • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making
  • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision
  • Computer Skills - Basic computer skills
  • Industry Knowledge - Ability to develop basic payments industry knowledge
  • Research - Basic ability to research issues and resolve customer inquiries

Job Type: Full-time

Pay: Up to Php23,000.00 per month

Education:

  • Junior High School (Preferred)

Experience:

  • Technical support: 1 year (Required)

Language:

  • English (Preferred)

Work Location: In person

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