
Remote Technical Service Specialist
1 day ago
MCI delivers tailored solutions to meet client needs.
We are seeking skilled and customer-focused technical support professionals to provide technical assistance and troubleshooting support for a variety of clients across industries. You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.
You Will Also Need
- A high-speed internet connection
- An appropriate, quiet work environment
- High language proficiency in English
- Work-from-home experience
- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Maintain up-to-date knowledge of products, services, and support procedures
- Ensure customer satisfaction by providing timely and effective resolutions
- Follow protocols and security guidelines when handling sensitive information
- Collaborate with internal teams to improve support processes and customer experience
- Meet performance metrics including resolution time, customer satisfaction, and attendance
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