Technical Customer Service Specialist

21 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱4,000,000
Job Overview:

We are seeking a Technical Support Specialist to provide exceptional customer service and resolve technical issues.


Key Responsibilities:
  • Provide technical support to customers via phone, email, and remote desktop.
  • Solve complex technical problems using cutting-edge technologies and problem-solving strategies.
  • Develop and utilize software tools to improve processes and enhance customer experience.
  • Handle customer complaints and escalations in a professional manner.

Requirements:
  • Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking, and encryption technologies.
  • Excellent verbal and written communication skills to lead customers through issue resolution.
  • Ability to handle escalated calls with good judgment and make sound recommendations.
  • Advanced computer skills and at least 1 year experience in Linux, Unix, DNS, Networking, Network security, Apache, Proxies, Email security, HTTP protocol, bash, web proxy, web security, spam filtering, Active Directory.
  • Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS, and DHCP.
  • BASIC TO INTERMEDIATE KNOWLEDGE AND UNDERSTANDING ON THE FOLLOWING CONCEPTS: SECURITY, FIREWALLS, AND CLOUD.
  • Flexibility to work on early morning schedule (6AM - 3PM).

Desirable Skills:
  • Any networking type certifications (CCNA, Networking + etc)
  • BASIC KNOWLEDGE ON REMEDIATION OF MALWARE/VIIRUSES/TROJANS
  • BASIC KNOWLEDGE ON VIRTUALIZATION (MS SYSTEM CENTER VIRTUAL MACHINE MANGER AND/OR VMWARE
  • Bachelor's degree in Information Technology/ Computer Science or equivalent work experience

What We Offer:

Opportunity to learn and grow with our dynamic team, advanced training and development programs, and competitive compensation package.


How to Apply:

Send your resume and cover letter to us with relevant experience and qualifications highlighted.

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