Remote Technical Assistance Specialist

2 days ago


Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱300,000 - ₱420,000
Job Overview

This role involves providing initial customer support via chat during off-peak hours. The ideal candidate will have a strong command of written communication, excellent interpersonal skills, and prior experience in technical assistance.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries through live chat.
  • Diagnose and troubleshoot technical issues related to our platform.
  • Guide customers through product features and functionalities to enhance their experience.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Maintain accurate records of customer interactions and feedback.
Requirements
  • A reliable personal computer and stable internet connection.
  • Willingness to work flexible hours, including nights and weekends.
  • Eagerness to learn and adapt in a dynamic environment.
What We Offer
  • An comprehensive training program to ensure your success in the role.
  • The opportunity to work with a supportive team.
  • A competitive compensation package.
  • Flexibility in working remotely.


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